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TDS terms & conditions

Camden Training and Development Service (TDS) Terms and Conditions

By using this website ( to access training, development, or any training events offered by Camden TDS, you are agreeing to all terms and conditions associated with event places including all charging and non-attendance policies.

The information you provide will be stored electronically and used by Camden TDS in compliance with the Data Protection Act 1998.

All correspondence relating to Camden TDS events will be via email.

TDS reserve the right to amend these terms and conditions at any time without notification.

Bookings can be made online either by individuals or via the organisations’ CPD (continuing professional development) leader. All bookings require a CPD leader’s authorisation and will not be confirmed without it.

Places on all events must be pre-booked. Early booking is advised to secure a place. The closing date for bookings will be the start time of the event unless otherwise stated.

Most courses are booked on a first come first served basis, unless otherwise stated.

Camden TDS reserves the right to limit the number of delegates from one organisation to a maximum of 3.

CPD leaders must ensure that attendees are only booked onto events appropriate to their professional development. Some events may specify selection criteria.

When the course being applied for is full you will be placed on a waiting list. TDS will send a confirmation of your place if one becomes available. Waiting list bookings are not automatically booked onto future courses.

Changes to courses

Every attempt will be made to deliver the event in the form described on TDSOnline. When there are significant changes participants will be notified prior to the start of the event.

If a course has to be postponed or cancelled, Camden TDS will notify booked participants at the earliest opportunity.

Course fees are detailed in the course outline and vary according to membership category.

For courses that carry a cost the charges are applicable and due on confirmation of booking.
For all bookings made by Non-Members and Care Affiliates, payment will be required in advance of the course. In the event of cancellations or non-attendance, the booking fee will not be refunded.  
Booking cancellation and non-attendance by participant

All delegate cancellations must be made online or in writing to before the start of the event. Please ensure a copy of the cancellation email is retained. Cancellation after the start of the course, or not at all, will be subject to a non-attendance penalty charge, as detailed in the table below.

Delegates should contact TDS several days in advance should they need to arrive late for a course, and arrangements will be made if possible. Participants will not be allowed access to courses if they arrive later than 15 minutes after the course begins without prior arrangement; in these cases a non-attendance penalty will apply.

Non-attendance penalties will still apply for non-attendance due to illness, bereavement, special leave or having to attend court in a professional capacity, unless the booking is cancelled by the delegate or their CPD leader prior to the start of the event.

Table of non-attendance penalty charge by membership category:

Membership category Non-attendance fee (half day / briefing)Non-attendance fee (full day) 
TDS Partners£50.00 £100.00
TDS Network Members£50.00£100.00 
Camden Learning0.5 blocks1 block 
Camden Learning governor package0.5 blocks1 block 
TDS Care AffiliatesBooking fee not refundedBooking fee not refunded
Non-Partners Booking fee not refundedBooking fee not refunded 

ILM fees and cancellation charges
All delegates must pay their booking fee in advance when booking on an ILM course.

Please note the minimum cancellation period for all ILM courses is one calendar month. If you cancel one calendar month or more before the course, TDS will refund your booking fee in full.

If you cancel less than one month before the course, TDS will retain 100% of your booking fee.

Each attendee will be expected to give an evaluation of the event. Depending on the activity this may be in the form of online evaluations or, for conferences and other events, in the form of evaluation sheets.

Participant’s managers may also be asked for feedback.

Inclusion and equality

It is the responsibility of the delegate to make Camden TDS aware of any specific requirement upon booking. Every effort will be made to support individuals’ to access training.